Hi, I am working on the course of Operations Management (OM).
I need help with identifying and describing a relationship and conflict/clash between the goals of the operations management and one other functional area (such as Marketing or HR). Then, to further analyze the operational level conflicts between the goals of the 2 functional areas (operations management and marketing/HR/other) and recommend strategies to overcome and prevent such conflicts.
Examples of the clash between OM and another functional area (I will use marketing in this case) are below:
- Marketing prefers variety and “customizability”, while operations oftentimes go for standardization, or