I need help with this TECHNICAL DOCUMENTS HOMEWORK EXERCISE
Many supermarkets and other large retailers now offer self-checkout systems that encourage
customers to scan, pay for, and bag their merchandise themselves. These systems allow the store
to place employees in other areas where one-on-one attention is needed, and they reduce the need
to hire more cashiers.
Imagine that you work for a company that manufactures these checkout systems. Help with a set of
instructions for store managers that will help them prevent the following problems that could
discourage customers from using the equipment:
• Some customers are hesitant to use the self-checkout system because it’s unfamiliar or
• Sometimes a customer scans the bar code, but the product does not appear in the
register’s inventory database.
• Some customers have difficulty following the steps needed to work the self-checkout
system (for example, they can’t figure out how to use the scales to weigh produce).
Consider what specific things the managers should do before the self-checkout system goes live
in their stores as well as the order in which they should accomplish these things. Including
graphic elements is a good idea, but images taken from elsewhere need to be clearly cited in
some way. Including the web addresses of online images would work.
Your instructions should be 100% your own writing and ideas. Ideas or sections copied from
other sources is considered and will fail the assignment.
If you are completely unfamiliar with self-checkout systems, do some research—either online or
at a store that has one—to gain a better understanding of the experience the customer goes