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Management Assignment #6: DQ(A)

DUE DATE: April 9th (19:00 EST)!!

PROMPT: 

10-15 years ago, sustainable business development or business sustainability were rarely used terms – you could not find them in most business texts.  By 2000, few trade publications began to call out this “new” business perspective – some thought it was just the next new business fad or trend. But, is it really so “new” – is it a fad?  Why has this concept taken off so rapidly in the past 10 years?  How has it changed Operations and Supply Change Management? 

(SEE BELOW REQUIREMENTS!). 

REQUIREMENTS:

An appropriate-length response to the Forum questions should be between 450 and 500 words and should include a minimum of three scholarly or professional sources per question in order to receive full points. Students are encouraged to review the articles, etc. used by fellow students. Students are cautioned to follow APA guidelines to receive full points. 

Assignment should meet professional standards in content, punctuation/writing style and APA guidelines for citation of sources and should run approximately 450-500 words.

Several criteria must be met in order to receive full credit: 

– They relate directly to the assigned topic and contribute new information to build our understanding of the concepts. 

– They develop the point with examples and appropriately documented research, exhibit sound research skills employing various tools and library resources such as surveys, Internet, databases. Wikipedia is NOT a valid source.

– They contain original thought- synthesizing information. Do not simply copy material from another source. 

– They are written clearly and correctly and follow proper APA citation rules with a minimum of 3 professional business or peer-reviewed sources other than the text.

 

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September 16, 2021by

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BPT Insurance has been in business for several years. The company has, in the past, sold life, home, and auto insurance. Their clients are middle-class professionals in the state of Ohio. The company recently decided to add a new insurance line for motor and sail boats. 

Assume the following:

  • The insurance company headquarters is in Cleveland, Ohio. They define the product, market the insurance, have underwriters to approve policies, and IT applications to manage monthly billings and other financial tasks.
  • The company has an investment department that invests the income from policies to earn income that is then used to pay for damage or replacements when necessary.
  • The company depends on local, “independent” agents to sell the insurance, and they subsequently meet with customers and document any claims that are made.  
  • The agents operate out of their homes and link to the company headquarters via a company website (portal).
  • The agents all report to a sales and support manager who is located in Cleveland.

Figure 1 provides a high-level organization diagram of BPT Insurance of Ohio. Boat Insurance Policy Planning functions as new product development. Underwriting is a core operational activity but is kept separate as a control on the over-enthusiastic acceptance of new policies.

 Understanding the Project

The second thing the process design team focused on was the development of a stakeholder diagram that would define the major stakeholders in the Provide & Sell Boat Insurance process. Imagine a series of interviews with managers and prospective customers. At some point, the process design team would branch out and consider the interests of employees and field agents and groups like the Investment Department and IT support, and the Government Agencies that regulate Insurance in Ohio. In each case, the team would make notes on how the various stakeholders will likely interact with the new insurance process.

Question 2

Prepare Stakeholder Diagram for the “Provide and Sell Boat Insurance” process.

 

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September 16, 2021by

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Hi, need to submit a 1000 words essay on the topic CIPD NO.3.

sions in appropriate time while keeping in consideration the important factors that can help in making better decisions or factors that can be effected due to a certain decision made. It is more than often that decisions go wrong and business suffers (Kurtz & Snowden, 2003). This dilemma is not new in organizations and it is important that while making decisions one must.

The objective of the learning session is to enhance the decision making abilities of middle and senior managers of the organization, enabling them to make efficient decisions while keeping important environmental factors in consideration. Decision making is the most valued commodity these days and successful leaders aspire to improve their decision making abilities and consistently look for variables that can help them in making more informed decisions. Bad decision making can hurt the repute of the company, result in loss of revenue and lower down the employee morale while good decision making can bring wonders to the organization (Kurtz & Snowden, 2003).

Using Cynefin framework, the trainer shall introduce the four decision making situations with appropriate action plans for each while differentiating between ordered and unordered scenarios (Snowden. 2000). A further explanation of how a particular decision delayed can move the issue in to complicated, complex or chaotic situations. Such a transition in situations occur due to wrong assessments, delays and conservative actions.

The session also includes use of technology where employees are introduced to software that can help in making better decisions. Software like Microsoft office including project server, Visio and others. Identifying the context is an important aspect of decision making once identified the problem can be resolved by devising the appropriate solution.

The learning and development activities used in the learning session on framework for decision making are appropriate because they promote experiential learning, by

 

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September 16, 2021by

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THE DIET BATTLE: WEIGHT WATCHERS, JENNY CRAIG, AND SLIM-FAST1

Want to lose weight? For about 71 million Americans and approximately 73 percent of all U.S. women, the answer is yes,2 and for weight loss companies, that’s the right answer. The weight loss industry, worth over $60 billion in 2010,3 is growing steadily because lifestyles and food choices keep working against people’s desire to lose weight. Many Americans spend their days sitting in front of a computer and their evenings sitting in front of a television. Restaurant meals, prepared foods, and high-fat/high-sugar snacks have replaced home-cooked meals, whole grains, and fresh produce. Exercise is limited to clicking a mouse or turning an ignition key. These habits are fattening (both literally and figuratively) the profits for the weight loss industry as well as expanding belt sizes. By the time we factor in diet pills, specially packaged weight-loss meals and snacks, diet programs, and the whole range of products and services promising bathing-suit bodies, we’ve got a highly lucrative market.

Three recognized diet aid behemoths, Weight Watchers, Jenny Craig, and Slim-Fast, share a substantial piece of the pie. These companies stress flexibility to fit a wide range of lifestyles and showcase success stories. But they approach dieting differently in their quest for new members.

THE BIG THREE

Founded in 1963, Weight Watchers International now boasts groups in more than 30 countries worldwide. The program teaches portion control and the basics of good nutrition, allowing members to select their own foods. A point system, based on nutritional value, encourages members to select healthy foods, exercise appropriately, and control portions.4 Dieters record meals and snacks in a paper or electronic journal. Although members can follow the Weight Watchers regimen without support, the company notes that the most successful members are those who weigh in at weekly group sessions and attend meetings. Weight Watchers members can prepare their own food, dine out, or purchase Weight Watchers–prepared or –endorsed dinners, snacks, and desserts at most grocery stores. To further support dieters in making healthy food choices, Weight Watchers recently changed its point system, increasing the number of points for fat content and reducing them for fiber.5

Recently rated the top weight loss program by Consumer Reports Health, Jenny Craig promises a unique and comprehensive plan for food, body, and mind.6 Members eat meals and snacks prepared and packaged by Jenny Craig, supplemented by fresh fruits and vegetables. Jenny Craig’s offerings provide portion control and accommodate busy schedules by reducing meal prep time. Members meet weekly on a one-on-one basis with a personal counselor and are encouraged to develop an exercise program. Like Weight Watchers, Jenny Craig offers customized programs for men and teenagers and for those who prefer to lose weight on their own rather than travel to a center. Jenny Craig lapped Weight Watchers and other diet programs in the Consumer Reports Health ranking because of members’ success in weight loss, the duration of time they remained committed to the program, and the nutritional value of the foods.7

Slim-Fast, which ranked second in the Consumer Reports Health ratings, offers dieters a combination of three small and healthy snacks, two meal-replacement shakes, and one 500-calorie meal daily.8 By eating six small meals daily, dieters maintain steady glucose levels, and the plan ensures adequate intakes of carbohydrates, protein, and fiber.9

Other diet programs abound, but even when people lose weight on these regimens, the losses tend to be temporary because the diets are based on unsustainable eating patterns, such as eliminating major food groups (e.g., no carbohydrates). Two of the big diet companies also offer social reinforcement and flexibility, which appears to help people remain committed to their weight-loss programs.

DEFINING THE DIFFERENCE

Perhaps the most significant difference among Jenny Craig, Slim-Fast, and Weight Watchers is the amount of effort required. Jenny Craig dieters don’t have to think about what they eat; everything is prepared for them. Dieters on the Weight Watchers plan must learn how to make the right choices from among the foods that surround them in their daily lives. Slim-Fast combines both ease and education, but it provides fewer choices for controlled meals than Jenny Craig does. Each program competes heavily for members, particularly in the early months of the year, when Americans return to the scales after indulging over the holidays.

The diet giants are locked in another battle as well, this one targeted at men.10 Although a completely different program isn’t necessary—both genders need to cut calories and increase exercise to lose weight—marketing specifically to men has the power to bring in new members.

While the Weight Watchers’ programs are identical for men and women, the men’s website is tailored to their interests and concerns, focusing more on working out and less on the eating plan. The men’s site also mentions the link between obesity and erectile dysfunction, implying that a man’s sex life might improve if he loses weight.

Jenny Craig’s men’s program also is very similar to its women’s program, but tweaked, to accommodate differences in food cravings and issues with portion control. Men on this program, Jenny Craig promises, can still have a beer and fries once in a while. To further entice men to its program, Jenny Craig uses Jason Alexander, the actor who played George Costanza on the television series Seinfeld, as a spokesperson.

The Slim-Fast program tends to appeal to men because they like to lose weight on their own rather than participating in group meetings.11 The company has used male celebrities, including a former New York mayor, to sell its products.

TECHNOLOGY SUPPORT FOR DIETERS

Dieters have a variety of electronic devices to help track food consumption and exercise. Using any Internet-ready device, Weight Watchers members can check points values for foods, including meals at popular restaurants, and add snacks or meals to their daily journal. Similar services and applications for fitness training are available via cell phone applications. Using a camera-equipped cell phone, for example, dieters can photograph a meal and send the picture to a registered dietitian, who replies with recommendations for modifying portions or food choices. Theoretically this approach is more honest than keeping a food diary because dieters may be tempted not to record full amounts. These services require additional fees though.

Questions

  1. Trace how you might go through the steps in the consumer decision process if you were thinking of going on a diet and using any of these diet programs.
  2. How have Weight Watchers, Slim-Fast, and Jenny Craig created value?
  3. How can Weight Watchers, Slim-Fast, and Jenny Craig increase the probability of customer satisfaction?
  4. Which factors examined in this chapter might have the most impact on consumers’ propensity to go on a diet and choose one of these diet programs?

 

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September 16, 2021by