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Use the following list of key terms to help you answer the questions that follow.

Key Term: Business Appropriate Language

Definition: Language that is friendly but professional and takes a conversational tone that adapts to the expectations of the reader.

To project a professional image at work, use business appropriate language in all your correspondence. While e-mail and instant messaging have made communication with friends, family, and business partners quick and immediate, extremely informal language, chitchat, slang, sentence fragments, and abbreviations (for example, BTW) are sloppy and unprofessional. On the other hand, an overly formal tone projects a pretentious image.

Inappropriate Business Communication: Informal Language

Hey, man, check out the Manning account numbers. The big man will be ticked tomorrow. Watch out! BTW, get a load of Jan’s outfit.

The previous example is too informal, projects an unprofessional image, and might not be understood by all readers. Business appropriate language avoids chitchat, slang, sentence fragments, and abbreviations.

Inappropriate Business Communication: Overly Formal Language

Sir, it may be in your best interest to peruse the Manning account report prior to tomorrow’s meeting with the CEO. It is my fear that he will be provoked to take action. Thus, we should prepare for the worst.

The previous example uses overly formal language. Business appropriate language uses a conversational tone that is clear and concise.

Appropriate Business Communication

Dan, please review the Manning account before the meeting tomorrow. Last year’s numbers were better, and the CEO will likely be concerned.

The previous example illustrates successful business appropriate language. It takes a friendly, professional tone.

Which of the following selections use business appropriate language? Check all that apply.

  • Janice, it is recommended that you install a particular mechanism, utilizing a matrix-based structural approach, to measure previously identified performance outcomes.
  • Due to increasingly present vicissitudes in the market, we will be employing several corrective actions. 
  • We will be implementing new performance measures.
  • The conference report recommends we have fewer corporate rules. 
 
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