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Part A – Case Study


You are an assistant manager at Colesworths, Bondi Junction. Colesworths is Australia’s

largest supermarket chain. Over the last few years the company has been dismissive

about the importance of WHS. This changed a month ago when both an employee and

customer were seriously injured when the worker, attempting to put a heavy box on a top

shelf, fell off the ladder on to a customer. Not only was the company heavily fined, but

the ensuing publicity caused significant damage to the company’s reputation.

The company’s CEO has requested that each store delegate an assistant manager to

administer the store’s WHS policies. The CEO has asked that each store submit a

report detailing the provision of WHS training, procedures and legal requirements for

identifying hazards and procedures for maintaining WHS records.

This report is to include:

1. Two (2) methods of identifying staff WHS training needs. (4 marks)

2. Personnel to consult with in regards to staff training needs. Provide at least

two (2). (4 marks)

3. Coaching and mentoring assistance that can be provided to staff in relation to

manual handling. (4 marks)

4. An organisation that can assist in providing training on manual handling.

Provide details of:

a. Name of organisation

b. Name of course

c. Length of course

d. Cost

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