bases of governance
1. Describe the IT governance system that was in place at the University of Southeast using both decision rights and structures as the bases of governance.
The IT governance system used by the University of Southeast is to say the least a little ridiculous. It is understandable that the IT department wanted to call the shots when it came to what they wanted to do for the company and how they wanted to benefit from investments, but there cannot to be unilateral decision making in such an institution. The Managing & Using Information Systems: a Strategetic Approach describes governance as all about making decisions that define expectations, grant authority, or ensure performance. There needs to be a kind of conversation between all departments in the company in order to find the best solution for not only the faculty, but also the students. The IT department believed that holding all email accounts on one server was a safe and constructive idea when it came to security for each account, however there are other hazards that are involved in this process. Faculty members complained about emails being sent to an email that they did not even know existed or one that they never checked. Students and coworkers were being redirected to the email listed on the single server, which was in-turn listed on paper in the directory. Once something is put on paper there is little a company can do to rescind the statement. It seems as if the IT department cared more about themselves than they did about the students and faculty. They valued security for their clients, but only so that they were not harmed if information was taken or emails were rerouted. They did not care about the ease of use on the part of the user.
Faculty also lost control over the ability to archive emails and which particular messages they wanted in this folder. The IT department set up a system where certain emails are archived based on some kind of algorithm and the users wants are again not being taken into consideration. Another decision that was made for faculty was their email address, staff was not allowed to decide on this aspect of communication. While this is upsetting to many, I think that it is not a big deal per se and does not need to be a key issue with the department.
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bases of governance September 30, 2019 at 12:07 pm.
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