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Therefore, Ken could have owned his feelings and to use the “I” languages in discussing specific behaviors that he could opt to change about Jan in the communication on private and personal issues (Wood, 2012).

For instance, Ken could have begun the conversation in this manner. “Jan, can we talk about a problem I am having? First, I would like to apologize for betraying our friendship when I went to your father years back after you informed me of your consideration of dropping out of school for a semester. I should have come to you first of my concerns and discussed with you of my feelings in keeping such a secret. Jan, I consider Shannon to be distressed and does not want to converse with me. I was speculating if you told Shannon of Katie and me.” Starting the conversation in such tone validates the feelings of both parties, gives room for clarification and it focuses on specific issues (Wood, 2012).

Jan was very defensive in her response, and her focus was on saving her face rather than solving the issue at hand. While Jan was saying, she was sorry in a repeated manner, her body language appears to be offensive, and her tone fell short and snappy as viewed in the video clip. She seems to want forgiveness but becomes aggressive by trying to direct another time when Ken betrayed her for reporting her to her father.

Therefore, Jan would have progressed better if she had voiced without aggression on her plea for forgiveness of her actions and would never intend to portray in the light of a cheater. Perhaps she could have suggested to him of having a conversation with the other girl. It could have given ground to explain that her first conversation was mistaken and took a place prior to Ken having an affiliation with her (Wood, 2012).

The nonverbal cues used by Jan were the tone of the sound and body movements. As those used by Ken are the eye contact and body movements.