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This assignment covers the design thinking process in the hospitality industry. Please read the following case studies/articles and answer the questions below. Each answer should be 1 page in length (2 pages total), double spaced.

  • https:// (Links to an external site.)Links to an external site.
  • https://medium.com/@andjelicaaa/design-thinking-in-hospitality-15e3605aca71 (Links to an external site.)Links to an external site.
  • https:// (Links to an external site.)Links to an external site.

Questions:

  1. How is the hospitality workplace evolving? Give examples of how technology is changing the service environment.
  2. Using design thinking methodology, identify 3 prevailing concepts and describe their application used by the 3 case studies.
 
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