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Question 1: Jack has worked for many years as an operations manager in the manufacturing division of his company. Today, however, his manager has advised that his new job will be an operations manager in the company’s Theme Park division, a services business. Describe the differences between these different types of operations and how each measures efficiency and effectiveness. Then, describe changes that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.

Question 2: Joan is the operations manager at Dark Light Communications, a services company. She has been told that the Operations function needs to pay more attention to the “service package” in order to be able to support the competitive priorities of the business. What would you advise her in evaluating the service package, especially in this high customer contact business?

Question 3: Describe the differences between Periodic Review systems and Order Quantity systems for inventory management. Discuss their advantages and disadvantages in Supply chain Inventory management systems. Provide examples of each system.

Question 4: Discuss why a company would want to become ISO 9000 certified and what steps that it must take in the process. Provide examples where applicable.

Question 5: Discuss the advantages and disadvantages of a “Green” supply chain. Include specific examples of “greening” requirements that an organization may impose on their supply chain members.

This is due in about an hour. The sooner the better, please and thank you!