Daniel Goleman, a psychologist, was the first to popularize the trait Emotional Intelligence, sometimes referred to as EI. Emotional Intelligence is a person’s capacity to be aware of her or his emotions and feelings towards others to influence their thinking and actions. The four components of EI are:

1. Self-awareness – This is your ability to read your own emotions accurately to know how your actions or lack thereof affect others.
2. Self-management – This is your ability to control or regulate your emotions and act with integrity.
3. Social-awareness – Gives you the ability to understand the needs of others and show empathy towards them.
4. Relationship management – this is your ability to communicate clearly and convincingly, reduce conflict and build strong bonds.

After viewing the video, respond to the following questions for this weeks discussion on Emotional Intelligence.

Click here to watch the video

• How has your emotional intelligence, or lack of emotional intelligence, positively or negatively impacted your professional or personal relationships?
• Choose ONE of the components of EI and explain how it contributes to job satisfaction.

Business Research and Communications Assignment – Answer these essay questions (attached are the chapters of the book required to complete this activity):

1. Select a large, global organization that sells a well-established product or service. Explain in detail how the company has used the various forms of electronic media to connect with its customers over the past 2 years. Include whether any missteps were made (offensive tweets, flopped advertising campaign, etc.) and how they affected the company.

2. Drawing from your own experiences and interactions, explain in detail how electronic media has changed your relationship with a company whose products or services you have used for several years.

3. Describe in detail three common types of routine requests.

4. Think about a product you purchased recently that broke or did not live up to your expectations. Write a positive letter to the company about the product, the situation, and your desired outcome. Be clear, specific and in depth.

5. A former Intern has asked you to write a letter of recommendation. The Intern in the accounting department did his job sufficiency but you didn’t like him personally. Write a professional letter of recommendation.