approximately three pages in length. You will pick two educational, business, public or political institutions to visit. (These two can be any combination of business/political/civic/educational-type institutions you wish). For each institution you will

1) Identify and briefly explain that agency’s purpose and function (eg; If it is a school, a court, an insurance agency, etc, then what is it intended to do—what is its purpose?).

2) Find and review the organization’s ‘mission statement’ (every institution has one, in some form) and identify what moral and/or community values it promotes and protects. (Does its mission statement, for instance, seem to promote respect for personal freedom, individual rights, democratic governance, equality and cooperation, etc.).

3) Finally, you should pick one of the philosophers and/or theories from the text or course and explain briefly how the values of this institution agree or disagree with this philosopher or theory. Cite the source from which you are referencing this philosopher or theory.

Cite/note the name of each institution at the beginning of each discussion.

Organize your essay around the four steps listed above and number them that way if you wish.

Should be approximately 250-500 words in length for each institutional description and analysis.

Create a 6 page essay paper that discusses Present a substantive review (fully referenced) of the models, tools and techniques related to operational failure, presented through the module material and from the wider discipline of Operations Management.

ures has adverse impact on the product and services offerings as well as productivity of employees as these distract them from activities that require value addition, weakens process discipline and often cause direct harm to employees and consumers (Tucker, 2004). Apart from non-financial impact, operational failure also causes financial loss by way of lowering productivity and organisational reputation (Frei, et al., 1999).

Voluntary incident reporting system is considered as one of the appropriate methods of stimulating problem solving in the situations of operational failure as it highlights actual and potential scope of failure as well as provides supervisors and managers with sufficient information that may prove helpful in improving the organisational work systems (Hogan, et al., 2008. Adler-Milstein, Singer and Toffel, 2009). According to few authors, incident reporting systems insist that organisational focus should be on prevention and mitigation of the operational failures, instead of personal disagreements and blame games when an issue occurs. In principle, the incident reporting system enables an organisation to learn from its past experiences (Burns and Sinfield, 2012).

Operational failure identification is very important for every industry. In this context, the role of incident analysis technique is profound. Although an incident that occurs for the first time cannot be avoided, incident analysis can interpret the causes behind the same and subsequently develop improvement programs and corrective measures in order to address the flaws and weaknesses identified. The aim of incident analysis is to minimize various common as well as systematic problems. There are certain steps in the incident analysis process that are mentioned below:

The main purpose of analysing incident report is to generate a list of the repetitive (common) operational failures, determine root causes of the same and elucidate common manifestations. These three aspects collectively